Booking Policy

Group/Party Bookings

The full amount of the services will need to be paid in advance of the service to secure the booking. 

Arrivals

Please ensure you are able to arrive on time for your appointment as your stylist will often be fully booked; if you arrive more than 15mins late they may not have enough time to carry out your service.

Cancellations

Client appointments are very important to us and they are reserved especially for you. We understand that sometimes schedules adjustments are necessary and therefore, we respectfully request at least 24 hours notice for cancellations.

When a client forgets or cancels their appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance by phone because we know how easy it is to forget an appointment booked months ago. 

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members schedules filled, thus better serving everyone. Thank you for viewing and supporting our policies.